If you are considering buying a Volkswagon, make sure:
What ever happened to quality? And what happened to standing by the quality of your product?
I wonder the actual tests Volkswagon puts their cars through before rolling them out to the public. Many VW owner have the same problems and complaints with their cars. You can find many customer complaints about VW cars at the NHTSA (National Highway Traffic Safety Administration) website. Volkswagon has very little customer satisfaction.
I have had re-occurring problems with my 1999 Jetta and now that it is no longer under warranty the same things that were replaced numerous times while under warranty I now have to pay for or fix myself. If the items were replaced with parts that had a longer life or was of expected quality I wouldn't be complaining and this website would not exist. VW sells poor quality and is a company that isn't committed to making things right. I found it better to warn the consumer before they waste their money. Don't drink the VW Kool-Aid!
Its not like VW owners tear-up their cars. Most are a bit protective of their precious VW. I got over that a long time ago. My car has less than 27,000 miles on it right now and I think I've had maybe someone ride in the back less than a handful of times over the years. And I refer to it as my "piece-of-shit" car.
Volkswagon's recall method is terrible. They have documented cases of re-occurring problems and only appear to issue recalls if there is the chance the car will catch on fire because of a flaw (and yes, this appears to be common with VWs). They won't do a recall in order to fix something they know will break (unless there is a large number of known serious injuries). They even release re-occurring problems in service bulletins to their service departments. This doesn't really help the consumer.
One recall notice I received last month (July 2003) via mail had an official recall date of Jan 23, 2002. Yes, that is 2002. Appears they decided to take their time sending me the actual recall notice since my car was one of 487,284 that were potentially affected. Always got that car payment bill on time, but when it comes to my safety that didn't seem to be a high priority. I guess it was good I took it in for the recall before the car caught on fire.
There have been numerous problems. I'll list a few: service department stripped oil plug and it leaked oil, transmission shifts jerky, cracked windshield when delivered, only one screw holding in plastic piece under bumper near each front wheel (dragged one for miles when it came loose), strange wax substance on windows when rolled down and back up at times, black film on inside of windshield over time (more than likely pumped from the engine into the cabin - no I don't smoke and no one has ever smoked in my car), glove box broke and had to be replaced (twice), mold smell when using AC (I've had other cars and none of them have had this problem), and numerous squeeks and rattles that I put up with. There are two things about my car that have bothered me the most and required repeat repairs.
About two years ago I stopped telling others that VWs are nice cars. A co-worker bought one after I raved about mine. He has had numerous problems as well. Many of them are repetitive problems as well. Now I warn people how bad Volkswagon sucks - even when they see me get out of my Jetta and ask me what I think of Volkswagon. This is actually a common question. I guess this would explain why VW is advertising more now because previous owners no longer recommend them.
I won't even go into the issues I have had with the service department in Little Rock over the years. Unorganized bunch of monkeys ... it hasn't appeared to have gotten any better with a new service department building and different monkeys - they are still sniffin' the same fingers.
A few links
If you have more links, would like to send me a comment, or have your own story click here.
Could part of the Volkswagon defects originate from being manufactured in Mexico? Dodge Ram just moved their frames factory to Mexico putting around 500 hard working Milwaukee residents out of work. Never cared for Dodge. Care even less now. Cheap labor to make cheap cars. It appears GM, Ford, and Toyota also have plants there. Ford's police Interceptor fire scandal really shows how much Ford's "Quality is Job $$$" and that they don't listen to the consumer - even when it kills them. Sounds like they went to the school of Volkswagon: "forget quality, el-cheapo labor is the way to go. We don't care 'cause we got the consumers money.".
VW to Cut 5,000 Jobs, Warns of 'Lousy' Q1 - They are selling more cars, but are making less money. WTF? The poor quality products with the added costs in the service shops is catching up to them finally. This is the beginning of the end. I always thought it interesting that the people that work at VW dealership service shops don't drive Volkswagens. Sometimes even a monkey knows better.
The following chart shows where VW ranks - at the bottom:
Its funny that my local VW dealer keeps sending me notifications that my Jetta needs to be serviced when I got rid of the piece of crap several months ago. I don't regret it at all. Today (5/18) I got something in the mail that came from a company that VW or the DMV must have sold my information to. Click here for a scan of the letter. I've also included a transcribed version with my comments in red. Even other companies are taking note how crappy VWs are and are trying to make a buck on you because of it.
V-dub still suckin'
Still keepin' that spot near the bottom of the list.
Still near the bottom of quality.
VW Sucks Stories from VW Owner
Yes, I know its Volkswagen and not Volkswagon - but some people spell it with an "on" not even knowing it should be "en". It doesn't make a difference - they still suck, and this website has been created to voice experiences and opinions about how bad they suck!